THE FINE PRINT

REFUNDS & EXCHANGES

While the items you order will be as close to the photo as possible, each piece is a unique piece of art. Please keep in mind that you are ordering a HAND MADE creation, not something machine made.
If for any reason the item is damaged upon receipt, please DO NOT throw away any packing material or broken pieces and contact us ASAP.
If you are not happy with your purchase notify us within 14 days and we will gladly make an exchange or refund - unless it is a special order. All shipping charges will be your responsibility.

SHIPPING & HANDLING

Orders are usually shipped within one business day but no less than twice a week. If you need your item expedited quickly, please let us know. USPS Priority is our preference for lighter packages and UPS Ground or USPS parcel post for the heavier items. Please allow 2-14 days for the arrival of your purchase. We use Delivery Confirmation, and, in some cases, Signature Confirmation, so please make arrangements to receive your packages in person or make arrangements with USPS for pick up. Note: weights given in descriptions are without packaging.

SAFETY

All items, which might be used with food, are food safe, dishwasher and microwave safe. Always be very careful taking a ceramic vessel from the microwave or oven as it may be very hot to the touch.  Most food safe items are also oven proof.  Please be careful to put the dish, pot or platter, along with your food, into a cold oven. Turn oven on and let everything come up to temperature together.